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Strata insurance solutions for property developers

Plan insurance for strata, community title and build-to-rent projects as they move from construction towards settlement, handover and ongoing operation.

Plan strata insurance before handover

For developers, strata insurance planning involves considering how a completed project will move from construction-focused insurance to cover for the operating strata or community title scheme.

Starting early gives you time to prepare the building information insurers may request. This can include construction type, materials, fire protection, shared facilities, intended occupancy, commercial lot use and the proposed building sum insured.

Move from construction to ongoing strata cover

Insurance needs may change as a project reaches practical completion, title registration, settlement and operational handover. Construction insurance and operational strata insurance are designed for different stages, so the timing and responsibilities should be reviewed before construction cover ends. Construction-focused and operational strata insurance can apply at different stages, so developers should review the timing, responsibilities and available cover before handover.

For mixed-use projects, classification may depend on the commercial floor area and how those lots will be used. Depending on the insurer and product, developments with 20% or more commercial floor space may need commercial strata insurance.

At handover, keep clear records of cladding and other external wall materials, including available specifications, engineering reports and information about any rectification or fire orders.

Strata insurance options for new developments

Different development structures create different insurance needs. The completed property, shared facilities, ownership model and intended occupancy can all affect how the risk is presented to insurers.

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Build-to-rent

 

 

Insurance planning for residential developments that are retained and leased, with consideration for the building, shared facilities and ongoing operations.

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Community association schemes

 

Insurance for registered community property and shared facilities, based on how common areas, individual lots and responsibilities are structured.

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Residential strata insurance

 

Operational cover for completed residential strata buildings and common property, subject to the policy terms, conditions and exclusions.

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Commercial and mixed used strata insurance

Insurance for commercial or mixed-use strata where tenant activities, fire protection, construction and commercial floor space may affect underwriting.

Key insurance considerations before handover

Early planning can help you identify what information insurers may need before the completed development becomes operational.

It can also help clarify where construction insurance ends, how the initial strata policy may be arranged and which risks may need separate cover.

Information to prepare

  • Plan the insurance transition

    Review when construction-focused cover may end and when operational strata insurance may need to begin.
  • Document materials and fire protection

    Keep records of wall, roof and floor materials, cladding products, fire systems and relevant engineering reports.
  • Confirm occupancy and commercial use

    Provide the proposed residential and commercial mix, intended tenant activities and use of shared facilities.
  • Consider defect exposures separately

    Operational strata insurance and any separate latent defects insurance should be considered alongside the development’s defect exposures. Terms and exclusions vary.
  • Set an appropriate building value

    Consider a professional valuation that includes reinstatement, demolition, debris removal and professional fees.
  • Clarify boundaries and responsibilities

    Confirm building definitions, common property, individual lots, shared services and insurance responsibilities before operational cover is arranged.

Clarify shared assets and governance

Registered plans, building management statements and community title documents can affect which assets form part of the insured building and which remain the responsibility of individual lot owners.

Clear handover records can help the owners corporation, community association, strata manager and insurer understand shared roads, services, plant, recreational facilities, warranties, maintenance information and building boundaries.

Governance arrangements may also change after handover as control moves from developer-appointed representatives to owner-elected committees. Clear records of contracts, decisions and responsibilities can support that transition.

How Marsh can support your development

Marsh can help developers and project stakeholders plan insurance information, insurer engagement and the move into ongoing strata cover.

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Development lifecycle planning

Consider insurance needs across construction, practical completion, settlement and operational strata management.

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Coordinated risk consulting

A dedicated client manager can draw on Marsh’s strata, construction, real estate and risk consulting teams where relevant to the development.

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Claims support

 

Marsh can help coordinate claim information, liaise with insurers and explain available next steps.

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Ongoing strata support

 

Support can continue after handover for owners corporations, community associations and strata managers.

Why involve a broker early?

A broker can help map insurance responsibilities across the project, prepare the information insurers may request and discuss how construction-focused insurance may transition to operational strata cover.

Early engagement can also help you consider building boundaries, shared facilities, intended occupancy, valuations and policy limitations before handover. Insurance availability, cost and terms remain subject to insurer approval and the applicable policy wording.

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Frequently asked questions

  1. Complete and submit a claims form to strata@marsh.com.
  2. Once Marsh has received all required information, the claim will be registered and sent to the relevant insurer within 1 business day. 
  3. After all relevant information has been received and any necessary enquiries have been completed, the insurer will aim to respond within 10 business days. 
  4. Claim updates are provided by the insurer to claimants as agreed, or Marsh will issue written acknowledgement to the notifying party (intermediary or direct customer) every 10 days. 
  5. Marsh will make reasonable efforts to share updates as soon as they become available. 
  6. In most circumstances, the insurer aims to determine the claim within 4 months of lodgement, although this may be affected by exceptional events such as catastrophes or delays in receiving responses.

Download claims form

Developers may need to consider the transition from construction insurance to operational strata cover, building materials, fire protection, occupancy, shared assets, valuations and the responsibilities of the future scheme.

Planning should begin before practical completion and handover. This allows time to prepare building information, consider insurer requirements and review when construction-focused insurance may end.

Construction insurance is designed for the project phase. Operational strata insurance is generally arranged for the completed building, common property and selected liabilities, subject to the policy wording.

They may be. Insurers can consider the percentage of commercial floor space, tenant activities, fire protection, equipment, construction materials and how shared areas are used.

Marsh can support insurance planning for build-to-rent, community association, residential, commercial and mixed-use developments, subject to the project and available insurance markets.

Insurers may request construction details, building materials, cladding information, fire protection, intended occupancy, commercial tenant activities, shared facilities, valuations and known defects or orders.

Keep available product specifications, builder or supplier records, engineering reports, audit results and information about any rectification or fire orders. Insurer and legal requirements may vary.

Operational strata policies often limit or exclude the cost of correcting faulty design, materials, workmanship and inherent, latent or structural defects. Separate latent defects insurance may be considered.

A broker can help identify the information insurers may need about common property, shared services, recreational facilities, building boundaries and separate insurance responsibilities.

Need to make a claim?

  1. Download a claim form here.
  2. Complete all sections of the claim form.
  3. Send your completed claim form to strata@marsh.com.
  4. Marsh will lodge the claim with the insurer and advise on the next steps.

LCPA 26/ 3513