Make a claim

Public liability and professional indemnity claims

• To ensure your claim receives immediate attention, and to avoid any delay, please ensure your completed claim form and any associated documentation/information (as applicable) is submitted to: ausactive@marsh.com
• In these cases, it is important that you do not admit any liability or discuss the matter with a third party.
• Download a claims form

Claims made during the period of insurance

The professional indemnity section of this insurance provides cover on a “claims made” basis only. Such policies will not provide indemnity for claims, or possible claims, notified after the policy expires. This means that claims, or possible claims, must be notified to the insurer while the policy is current. For this reason, you must advise the insurer in writing of all incidents that may give rise to a claim against you without delay after such incidents come to your attention and prior to the policy’s expiry date.

Public liability and management liability claims

In the event of a public or management liability claim, do not admit liability under any circumstances. Contact Marsh immediately to notify us of any incidents on 1300 130 373 or email sport@marsh.com.

Personal accident claims

Download the claim form below, complete all relevant sections and please submit as soon as possible directly to Marsh Sport (sport@marsh.com). Be sure to include all original receipts (unless retained by your health fund).

Download form

Personal Injury Claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. Please notify Sportscover in the following ways:

Step 1:

Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim or;

Download a Claim Form and forward completed form to Sportscover via fax, post or email.

Sportscover Details:
Postal: Locked Bag 6003,
Wheelers Hill, Vic, 3150
Email: asiapac.claims@sportscover.com
Phone: 1300 134 956
Fax: 03 8562 9111

Your Sportscover Claims Adviser will confirm receipt of your claim

Step 2:
Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.

Step 3:
Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website www.sportscover.com and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956

General Liability Claims

• Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.
• If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned.
• To ensure that your interests are fully protected It is also important that you notify Marsh immediately of any potential claim at shootingsports@marsh.com.

Download a claim form

General Property Claims

Claims made for the damage against your personal firearms and equipment that arise from the conduct of your business.

This cover is only available for members of Australian Clay Target Association Inc (Insured Limit is $12,000 with a $200 excess)

Download a Claim Form and forward completed form to shootingsports@marsh.com

Your Claims Adviser will confirm receipt of your claim

Public Liability and Professional Indemnity Claims

• To ensure your claim receives immediate attention, and to avoid any delay with the settlement process, please ensure your completed claim form and any associated documentation/information (as applicable) is submitted to:
• In these cases, it is important that you do not admit any liability or discuss the matter with a third party.
• The Licensed Trainer must provide the insurer with all relevant information that will assist with the management of the claim.
• Public Liability Policy wording available here
• Professional Indemnity Policy wording available here

Download a claim form

Public Liability Claims

1. Access a claim form here.
2. Complete all sections of the claim form. Please note that your claim form may be returned if there is important information missing.
3. Send your completed claim form to matthew.head@marsh.com or sport@marsh.com.
4. Marsh will lodge the claim with the insurer and advise on the next steps.

Important Tips

• Under no circumstances should you admit any liability or make any offer or enter into and correspondence with any incident which may result in a claim under your policy.
• Completing the claim form is not an admission of liability.
• Gather as much evidence as possible; take photos, take notes, get witness statements, take contact details.
• Notify Marsh immediately, even if you think there may not be a claim
• Forward all documentation you have.

Player (Personal) Accident Claims

1. Download a claim form.
2. Complete all sections of the claim form. Please note, your claim form may be returned if there is important information missing.
3. Send your completed claim form and accompanying documents to CSN as soon as possible to:
   
   Att: Daniel McGuiness
   claims@csnet.com.au
   02 8123 0459

If you require any support throughout the process please contact:

Brent Holtham

Senior Claims Advisor

P: 03 8689 4640

E: brent.holtham@marsh.com

Marsh can be copied into all claims correspondence

Personal accident claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. 

• Step 1: Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim.
• Step 2: Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.
• Step 3: Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956

Public liability and management liability

Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.

If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned. To ensure that your interests are fully protected, it is important that you notify Marsh within 48 hours of the occurrence at sport@marsh.com.

Personal accident claims

To make a claim, please contact sport@marsh.com.au

Public liability and management liability

Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business are regarded by insurance companies as extremely serious. 

If this occurs, it is essential that under no circumstance should any admission of liability or offer to pay be given to the person concerned. To ensure that your interest are fully protected, it is important that you notify Marsh within 48 hours of the occurrence at sport@marsh.com.  

Personal accident claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. 

• Step 1: Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim.
• Step 2: Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.
• Step 3: Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956

Public liability and management liability

Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.

If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned. To ensure that your interests are fully protected, it is important that you notify Marsh within 48 hours of the occurrence at sport@marsh.com.

Green Fee Scheme Claims

In the event of a claim where the guest or green fee paying player is deemed responsible, please follow the following claims procedure.

• Download claim form
• Notify Marsh immediately via phone on 1300 130 373 or email sport@marsh.com
• Have the guest complete the claim form with the club administrator check and sign to ensure completion. Send the claim form to sport@marsh.com
• Should there be any property damage, DO NOT authorise repair until received confirmation from the insurer.

Download a claim form

Personal Injury Claims

1. Download either Queensland or Victoria personal injury claim form.
2. Complete all relevant sections of the claim form
3. Send your complete for within 180 days from the date of injury (earlier is preferable).
4. The insurer will confirm receipt of your claim and/or make contact with you should they require further information.

Download Queensland form
Download Victoria form

Public Liability Claims

If an incident occurs that you believe may lead to legal action or non-legal action by a third party, please contact us immediately on 1300 130 373 (preferably within 48 hours of the occurrence).

An incident may include (but is not limited to) any of the following examples:

• An individual or group asking your centre for payment of property damage caused during an activity.
• Legal action against the centre for negligence (breached duty of care).
• Legal action against a director of the centre for libel, slander or other misleading statements.
• An employee claiming harassment, discrimination or unfair dismissal.
• An employee or volunteer stealing from centre funds.
• Legal action against a coach or umpire for negligent acts, errors or omissions.

Contact us

Personal accident claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. 

• Step 1: Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim.
• Step 2: Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.
• Step 3: Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956

Public liability and management liability

Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.

If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned. To ensure that your interests are fully protected, it is important that you notify Marsh within 48 hours of the occurrence at sport@marsh.com.

Personal Injury Claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. Please notify Sportscover in the following ways:

Step 1:

Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim or;

Download a Claim Form and forward completed form to Sportscover via fax, post or email.

Sportscover Details:
Postal: Locked Bag 6003,
Wheelers Hill, Vic, 3150
Email: asiapac.claims@sportscover.com
Phone: 1300 134 956
Fax: 03 8562 9111

Your Sportscover Claims Adviser will confirm receipt of your claim

Step 2:
Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.

Step 3:
Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website www.sportscover.com and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956

General Liability Claims

• Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.
• If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned.
• To ensure that your interests are fully protected It is also important that you notify Marsh immediately of any potential claim at shootingsports@marsh.com.

Download a claim form

General Property Claims

Claims made for the damage against your personal firearms and equipment that arise from the conduct of your business.

This cover is only available for members of National Rifle Association Of Australia Ltd (Insured Limit is $12,000 with a $50 excess)

Download a Claim Form and forward completed form to shootingsports@marsh.com

Your Claims Adviser will confirm receipt of your claim

Personal Injury Claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. Please notify Sportscover in the following ways:

Step 1:

Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim or;

Download a Claim Form and forward completed form to Sportscover via fax, post or email.

Sportscover Details:
Postal: Locked Bag 6003,
Wheelers Hill, Vic, 3150
Email: asiapac.claims@sportscover.com
Phone: 1300 134 956
Fax: 03 8562 9111

Your Sportscover Claims Adviser will confirm receipt of your claim

Step 2:
Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.

Step 3:
Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website www.sportscover.com and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956

General Liability Claims

• Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.
• If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned.
• To ensure that your interests are fully protected It is also important that you notify Marsh immediately of any potential claim at shootingsports@marsh.com.

Download a claim form

Personal Accident Claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. Please notify Sportscover in the following ways:

Step 1:

Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim or;

Download a Claim Form and forward completed form to Sportscover via fax, post or email.

Sportscover Details:
Postal: Locked Bag 6003,
Wheelers Hill, Vic, 3150
Email: asiapac.claims@sportscover.com & copy in info@surfingaustralia.com
Phone: 1300 134 956
Fax: 03 8562 9111

Your Sportscover Claims Adviser will confirm receipt of your claim

Step 2:

Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.

Step 3:

Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website www.sportscover.com and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956.

Download form

Public Liability Claims

• Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.
• If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned. To ensure that your interests are fully protected It is also important that you notify Marsh immediately of any potential claim at sport@marsh.com & copy in info@surfingaustralia.com.
  

Download form

Marsh makes no representation or warranty concerning the application of policy wordings or the financial condition or solvency of insurers or re-insurers. Marsh makes no assurances regarding the availability, cost, or terms of insurance coverage.

Personal Injury Claims

1. Download the claim form, complete all relevant sections and submit as soon as possible to Marsh at surlifesaving@marsh.com
2. Be sure to include all original receipts for Non-Medicare medical expenses for processing
   Note: you will need to pay for all medical expenses upfront and then submit these invoices as a part of the claim. 

General Liability Claims

If an incident occurs that you believe may lead to legal action or non-legal action by a third party, you should contact Marsh immediately on 1300 130 373 (preferably within 48 hours of the occurrence) to notify us of a potential claim.

An incident may include (but is not limited to) any of the following examples:

• An individual or group asking your club for payment of property damage caused during a club activity.
• Any allegation of negligence on the part of your Club or any member in respect of a concussive or latent injury;
• Any allegation of abuse happening at or in connection with your Club;
• Any wrongful act committed by your Club or any member of your Club;
• Any error or omission committed by your Club or any member in respect of training or coaching activities.

In these cases, it is important that you or other members of your club do not admit any liability or discuss the matter with a third party.

If you or your Club has received any of the following, immediately forward a summary of the situation in writing to Marsh at surlifesaving@marsh.com: 

• any correspondence from a law firm or legal practitioner;
• legal proceedings, such as a Writ, Originating Motion, Statement of Claim, Subpoena, Application
• For Victoria – any Certificate of Assessment of Impairment, Claimant’s Prescribed Particulars, or Request to Waive the requirement to obtain a Certificate of Assessment;
• For Queensland - Part 1 Notices of Claim  

Personal Injury Claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. Please notify Sportscover in the following ways:

Step 1:

Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim or;

Download a Claim Form and forward completed form to Sportscover via fax, post or email.

Sportscover Details:
Postal: Locked Bag 6003,
Wheelers Hill, Vic, 3150
Email: asiapac.claims@sportscover.com
Phone: 1300 134 956
Fax: 03 8562 9111

Your Sportscover Claims Adviser will confirm receipt of your claim

Step 2:
Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.

Step 3:
Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website www.sportscover.com and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956

General Liability Claims

• Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.
• If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned.
• To ensure that your interests are fully protected It is also important that you notify Marsh immediately of any potential claim at shootingsports@marsh.com.

Download a claim form

Personal accident claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. 

• Step 1: Log onto Sportscover Australia and complete the Claim Form Request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim.
• Step 2: Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your Claim Number and Internet Access PIN via Post or Email.
• Step 3: Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956

Public liability and management liability

Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.

If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned. To ensure that your interests are fully protected, it is important that you notify Marsh within 48 hours of the occurrence at sport@marsh.com.

How can I make a property claim under the Property Discretionary Trust Arrangement?

Please complete the below claim form and email to propertynewclaims@proclaim.com.au

If the form is not completed in full, the claim cannot be lodged.

For emergency enquiries please contact 1300 776 252.

Domino's Store Property Claim Form

How can I make a public liability claim?

Complete the Zurich Claim Form for incidents prior to 30th June 2021

Complete the Chubb Claim Form for incidents after 30th June 2021

Please attach the claim form and the Letter of Demand and email to dominosadmin@marsh.com

For any emergency enquiries please contact Martyn Turner on 0417 221 238 or Roseanna Anderson on 0427 574 893.
 

How can I make lodge a motor vehicle claim under the Motor Vehicle Discretionary Trust Arrangement?

For incidents which occurred after 4:00pm on 30th June 2022:

• Call 1800 64 64 22 and quote number 1840006196VFT

For incidents which occurred prior to 4:00pm on 30th June 2022:

• Call 1300 586 539 and quote BRMO 0265 4571

You will however still have to provide the following information:

• Confirmation of who owns the vehicle, i.e.: corporate, franchisee owned vehicle or delivery driver owned vehicle;
• Was the vehicle on a delivery at the time of the incident or being used for another purpose?
• Copy of the relevant driver’s license;
• Copy of work visa (if applicable);
• Daily Order Summary - proof of delivery (required for all Delivery claims);
• Copy of the relevant vehicle’s registration papers; and
• 3rd Party vehicle and driver details and contact information

The Management Liability insurance provides cover on a “claims made” basis only.

This means that claims first made against you and reported to the insurer during the period of insurance are covered irrespective of when the act causing the claim occurred. Please note the effect of Section 40(3) of the Insurance Contracts Act 1984.

If you become aware of facts that may give rise to a claim, and you give written notice to the insurer of those facts as soon as possible (and before the policy period expires), then the insurer may not deny liability for that claim, when made, solely because it was made after the expiry of the policy period. For this reason, you must advise the insurer in writing of all incidents that may give rise to a claim against you without delay after such incidents come to your attention and prior to the policy’s expiry date.

The Health Insurance Act 1973 (Cth) strictly prohibits any general insurer from covering any item that is listed on the Medicare Benefits Schedule. This also means that regardless of your out of pocket expenses, it is against the law for an insurer to cover you for the Medicare Gap. Private Health Insurers are the only insurers who can reimburse of the Medicare Gap.

The Health Insurance Act 1973 (Cth) does not permit the Trustee or Insurer to contribute to any charges covered by Medicare (including the Medicare Gap).

Personal Injury coverage through your club is limited by the Health Insurance Act. As such, Marsh encourage participants of to investigate the benefits of private health insurance.

*Please note: MRI scans are generally claimable through Medicare, however sometimes the referrer and/or provider is not registered with Medicare. Please check with your treating physician prior to lodging your claim.

In addition, there will be no refund in respect of:

1. Any expenses recoverable by you from any other insurance scheme or plan providing medical or similar coverage or from any other source except for the excess of the amount recoverable from such other policies/plans.
2. Any expense to which the National Health Act 1953 (Cth) or any of the regulations made there under apply.

Examples of Non-Medicare items - Claimable as per the policy wording

• Ambulance
• Physiotherapist
• Dental
• Private Hospital Accommodation
• Chiropractor
• MRI Scans*

Examples of items covered by Medicare - We cannot reimburse you for these costs

• Doctor
• Surgeon
• Surgeon’s assistant
• Anesthetist
• X-rays
• MRI scans*
• Public Hospitals

*Please note: MRI scans are generally claimable through Medicare, however sometimes the referrer and/or provider is not registered with Medicare. Please check with your treating physician prior to lodging your claim.