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Strata insurance solutions for Australian properties

From residential and commercial strata to community associations and build-to-rent, Marsh can help arrange insurance for different property and scheme types, with support from placement through to claims.

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What is strata insurance?

Strata insurance is designed for shared-property arrangements such as strata schemes. Depending on the policy, it can help protect the building, common property and shared assets, with liability and other cover also available.

Individual lot owners or tenants may still need their own insurance for belongings or items not covered by the strata policy. The exact responsibility depends on the property, policy wording and applicable state or territory requirements.

As each policy wording differs, please carefully read the insurance policy documentation provided to you by Marsh, which will contain the precise wording. Always reach out to your broker if you have any questions. 
 

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Strata plans

Marsh can support body corporates, owners corporations and other strata schemes manage shared property and scheme-related risk including insurance placement, renewals and claims.

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Strata managers

Marsh provides strata managers with support across insurance placement, renewals, insurer negotiations, risk reviews and claims management.

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Developers

Marsh can support developers as new developments move through the process of strata registration and transition into strata insurance arrangements.

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Strata insurance solutions for different property types

Different property and ownership structures can create different insurance needs. Marsh can help arrange strata-related insurance across residential, commercial, mixed-use, company title, community association and build-to-rent arrangements.

The cover available will depend on the property, scheme structure and insurer terms.

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Residential strata insurance

Marsh can help arrange insurance for residential strata buildings, common property and shared assets, subject to policy terms and conditions.

  • Suitable for residential strata schemes and shared common property.

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Commercial and mixed used strata insurance

Marsh can help arrange insurance for commercial and mixed-use strata, where changes in occupancy, tenant activities or property use can affect insurance terms and availability.

  • For commercial, industrial and mixed-use strata properties.

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Company title insurance

Marsh can help arrange insurance for registered company title properties, where ownership interests are held through a company and common areas are shared.

  • Designed for company title ownership and shared-property arrangements.

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Community associations schemes insurance

Marsh can help arrange insurance for community association schemes with shared community property and common areas that sit outside individual lots.

  • Shared property can include roads, services and recreational facilities.

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Build-to-rent insurance

 

Marsh can help arrange insurance for build-to-rent developments where units are retained under common ownership and leased to tenants rather than sold individually.

  • For build-to-rent developments and ongoing rental property risks.

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Strata risk consulting

Owners corporations, bodies corporate and strata schemes in Australia face a growing range of risks — from ageing buildings and regulatory change to financial pressure and climate-related threats. Managing these risks protects property values, keeps residents safe and supports a thriving community.

Marsh’s Risk Consulting practice works with strata stakeholders aiming to turn risk challenges into opportunities for resilience and growth.

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Choosing strata insurance that fits your property

Every strata property is different. The building, shared assets and facilities, occupancy, sums insured, claims history and policy terms can all affect the insurance options available to you. Building sums insured and reinstatement values may also need regular review as circumstances change.

A specialist strata broker can help review your existing insurance and uninsured risks, consider claims trends, approach a broad range of insurers and support informed insurer selection, renewals and claims. Specialist risk support can also help you better understand building values and property risks.

As each policy wording differs, please carefully read the insurance policy documentation provided to you by Marsh, which will contain the precise wording. Always reach out to your broker if you have any questions.

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Frequently asked questions

  1. Complete and submit a claims form to strata@marsh.com.
  2. Once Marsh has received all required information, the claim will be registered and sent to the relevant insurer within 1 business day. 
  3. After all relevant information has been received and any necessary enquiries have been completed, the insurer will aim to respond within 10 business days. 
  4. Claim updates are provided by the insurer to claimants as agreed, or Marsh will issue written acknowledgement to the notifying party (intermediary or direct customer) every 10 days. 
  5. Marsh will make reasonable efforts to share updates as soon as they become available. 
  6. In most circumstances, the insurer aims to determine the claim within 4 months of lodgement, although this may be affected by exceptional events such as catastrophes or delays in receiving responses.

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Strata insurance is designed for properties with shared ownership or common property. Depending on the policy, it can help cover the building, common property and shared assets, along with selected liability and other risks.

Requirements depend on the state or territory, the type of scheme and the legislation that applies. Some strata legislation requires certain insurance to be held, but a particular policy may not meet every requirement. Check the rules that apply to your scheme.

Terminology varies by jurisdiction. Residential strata insurance may be referred to as body corporate insurance in some states, while other jurisdictions use terms such as owners corporation. Cover depends on the policy and applicable requirements.

Strata-related insurance can apply to residential, commercial and mixed-use schemes, as well as company title and community association arrangements involving shared property and facilities. Build-to-rent developments may also have relevant insurance needs depending on their structure.

A specialist strata broker can help review existing insurance and risks, approach insurers, support renewals and assist during claims. This can help you consider whether the insurance arrangement reflects the property and scheme.

Need to make a claim?

  1. Download a claim form here.
  2. Complete all sections of the claim form.
  3. Send your completed claim form to strata@marsh.com.
  4. Marsh will lodge the claim with the insurer and advise on the next steps.

This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances.

Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238 983) (“Marsh”) and Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303, AFSL 238 369) (“MAI”) arrange the general insurance (i.e. not the Discretionary Trust Arrangement) and are not the insurer.

Discretionary Trust Arrangements are issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417 964) (“JGS”). Any advice or dealing in relation to a Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226 827) (“JLT”). The cover provided by a Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions.

For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements (PDSs) available from the relevant product issuer. Target Market Determinations (TMDs) are available here.

Marsh, MAI, JGS and JLT are all businesses of the Marsh group.

LCPA 26/3486