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Insurance solutions for strata managers and managed portfolios

Manage residential, commercial and community title portfolios with insurance placement, renewal and claims support from Marsh’s strata specialists.

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Managing strata risks across your portfolio

Strata managers face risks including extreme weather, building defects, cladding, rising construction costs, lithium-ion battery fires and cyber threats.

Underinsurance, overinsurance, disputes and higher-risk commercial tenants can also affect managed properties. Cyber incidents may target trust accounts, supplier payments and sensitive client or homeowner information.

Marsh can help prepare risk information, review insurance arrangements and manage renewal discussions. Support may also include valuations, property surveys, EV charging assessments and catastrophe modelling.

As each policy wording differs, please carefully read the insurance policy documentation provided to you by Marsh, which will contain the precise wording. Always reach out to your broker if you have any questions

Understanding commission disclosure changes

NSW strata managers must disclose certain commissions, financial interests, supplier relationships and broker fees. Insurance quotes must include an itemised breakdown of relevant costs.

Strata managers should monitor current requirements and review how remuneration is disclosed to owners corporations.

Read the commission review
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Professional indemnity insurance for strata managers

A client may allege that your advice, recommendation, act or omission caused financial loss.

Subject to policy wording, professional indemnity insurance may provide coverage for with certain claims involving professional duty, codes of conduct, defamation, fidelity or misappropriation.

Your strata management business may also face cyber, management and workplace risks. Other relevant cover may include cyber insurance, management liability, business insurance and workers’ compensation.

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What professional indemnity may help cover

  • Alleged breach of professional duty

    Subject to policy wording, may provide coverage to help a Strata Manager respond when a client alleges that your information, recommendation, act or omission caused financial loss.

  • Codes of conduct and professional rules

    Subject to policy wording, may provide coverage to help a Strata Manager respond to certain allegations involving professional standards, codes of conduct or legal claims.

  • Investigation, defence and settlement costs

    Depending on the policy wording, cover may include certain costs to investigate, defend or settle an insured claim.

  • Defamation, fidelity and misappropriation

    Some policies may respond to specified defamation allegations, fidelity matters or misappropriation of funds.

Strata insurance support built around your portfolio

Marsh supports strata managers from placement and renewal through to claims, helping you stay focused on your managed schemes.

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Dedicated service team

 

A dedicated client manager and service team provide a consistent point of contact for your business and managed portfolio.

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Clear insurance guidance

 

Our brokers explain insurance information in plain language and help you understand the options available for your portfolio.

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Risk and portfolio insights

 

We can review claims trends, uninsured risks and current arrangements, then benchmark your program against better practice.

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Claims support and advocacy

Once we receive all required information, we aim to send the claim to the insurer within one business day, coordinate updates and advocate for you.

Frequently asked questions

  1. Complete and submit a claims form to strata@marsh.com.
  2. Once Marsh has received all required information, the claim will be registered and sent to the relevant insurer within 1 business day. 
  3. After all relevant information has been received and any necessary enquiries have been completed, the insurer will aim to respond within 10 business days. 
  4. Claim updates are provided by the insurer to claimants as agreed, or Marsh will issue written acknowledgement to the notifying party (intermediary or direct customer) every 10 days. 
  5. Marsh will make reasonable efforts to share updates as soon as they become available. 
  6. In most circumstances, the insurer aims to determine the claim within 4 months of lodgement, although this may be affected by exceptional events such as catastrophes or delays in receiving responses.

Download claims form

A broker can gather information about construction, occupancy, insured values, claims and maintenance. For commercial properties, insurers may also need details about tenant activities, stored materials, fire protection and surrounding exposures. The insurer decides whether to offer cover, coverage terms and whether a claim is covered by policy wording.

Marsh can help present properties affected by defects, cladding, catastrophe exposure, higher-risk occupancies or significant claims. For cladding concerns, insurers may request product details, building reports or an assessment by a qualified fire engineer. Insurance availability, cost and terms cannot be guaranteed.

Marsh can coordinate insurance information and renewal preparation across a managed portfolio. Each building will still be assessed according to its construction, use, location, condition and claims history.

A broker can review values, claims, maintenance, defects and occupancy changes before renewal. Maintenance records for plumbing, roofing, electrical systems and completed repairs may also support renewal discussions. Marsh can then manage insurer discussions and explain changes to policy terms.

Marsh can help register the claim and coordinate information requested by the insurer. Once all required information is received, Marsh aims to send the claim to the insurer within one business day. Marsh can also share updates, help explain insurer decisions and advocate during the assessment.

Useful information may include valuations, construction details, occupancy, tenant activities, claims, maintenance records and engineering reports. Current valuations can help assess whether insured values reflect rebuilding costs rather than the property’s market sale value. Accurate information can help insurers assess the property. It does not guarantee particular terms or pricing. 

Marsh can support residential, commercial, mixed-use and community association schemes. The wider strata hub will provide separate pathways for different building types and state-based requirements. Cover options will depend on the property and applicable policy wording.

Need to make a claim?

  1. Download a claim form here.
  2. Complete all sections of the claim form.
  3. Send your completed claim form to strata@marsh.com.
  4. Marsh will lodge the claim with the insurer and advise on the next steps.

This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances.

Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238 983) (“Marsh”) and Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303, AFSL 238 369) (“MAI”) arrange the general insurance (i.e. not the Discretionary Trust Arrangement) and are not the insurer.

Discretionary Trust Arrangements are issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417 964) (“JGS”). Any advice or dealing in relation to a Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226 827) (“JLT”). The cover provided by a Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions.

For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements (PDSs) available from the relevant product issuer. Target Market Determinations (TMDs) are available here.

Marsh, MAI, JGS and JLT are all businesses of the Marsh group.

LCPA 26/ 3517